Job Title:           Concession (Grab-n-Go) – On-Call
Department:      Food and Beverage
Reports To:       Food and Beverage Supervisor

SUMMARY

Prepare salads, fruits, cold meats, appetizers, and other cold dishes according to standards of quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful Guest service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect.

Prepare all pantry food items according to standard pantry recipes or, as otherwise specified by supervisors/Sous Chef, to ensure consistency of product.  Transportation of heavy food production from food storage room to work area.

Initiate all requisition of food and supplies necessary for production.  Must learn/know all food container sizes in order to fill out requisitions properly.

Check and control the proper storage of product, especially on all fresh produce, checking on portion control, to maintain quality product.

Visually inspect, select and use only food items that meet quality standards. Use first in first out system.  (FIFO) Label and date all items.  Follow crew S.O.P’s.

Visually inspect, select and use only the freshest fruits, vegetables, meats and other food products to achieve the highest standards in preparation and presentation of all menu items.

Efficient service of all cold and hot menu items ordered by patrons.

Keep all refrigeration, storage, and working areas clean and in working condition according to Health Department regulations.

Performing any general cleaning tasks using standard casino cleaning as assigned by supervisor to adhere to health standards.

Perform other duties as requested, such as cleaning up unexpected spills, or executing special customers’ requests.

Good working knowledge of the fundamentals of cold and hot food preparation and accepted standards of sanitation.

Knowledge of operating all kitchen equipment, i.e., stoves, ovens, slicers, steamers, etc.

Adhere to all cash handling procedures and opening/closing duties.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Good working knowledge of the fundamentals of cold food preparation.

Good working knowledge of accepted standards of sanitation.

Knowledge of operating all kitchen equipment, i.e., stoves, ovens, slicers, steamers, broilers, kettles, etc.

EDUCATION and/or EXPERIENCE

Two to three years cold and hot kitchen/pantry in a high volume restaurant facility.  Any combination of education, training or experience that provides the required knowledge, skills and abilities.  High school diploma preferred. Culinary and Apprenticeship program preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondences, and memos.  Ability to write simple correspondences.  Ability to effectively present information in one-on-one and small group situations to customers, clients and other team members of the organization.  Ability to read, write and speak the English language in order to complete requisitions read recipes and communicate with other team members.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificates and gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must regularly lift and/or move up to 100 pounds, climb ladders and access crawl spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

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Job Title:               Cocktail Server – On Call
Department:          Food and Beverage
Reports To:           Food and Beverage Supervisor
 

SUMMARY

The primary responsibility of the Beverage Server/Cocktails is to ensure complete guest satisfaction by serving and providing beverages to our guests in a friendly professional manner.

The Cocktail server must be able to Smiling, initiating friendly verbal greeting, anticipating guest’s needs, upbeat and positive, using guest name when possible and providing a fond warm farewell at the end of each interaction

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of

treating our guests and each other with kindness, dignity and respect.

Knowledge of all cocktails, beer and wine products and service.

Knowledge of Beverage service etiquette.

Remove empty beverage glasses quickly and quietly so the game is not interrupted.

Orders all beverages through Point of Sale system prior leaving the bar and out to the Casino floor.  Collects payment from customer upon service of beverages at the gaming tables and gaming machines.

Maintain an upbeat positive attitude and smiling to provide a friendly courteous service at all times.

Must be visible on Casino floor and be observant of requests for service from guests, dealer or floor persons.

Must be carrying at least 5-7 drinks ”Favorite Drinks”( Soda, Water, Coffee etc.) at the start of his/her shift

Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round

Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

Maintains clean and stocked workstation

Handles money according to procedure

Must comply with Tips training standards

Monitors guest consumption of alcohol and intervenes as needed according to guidelines and communicate effectively and efficiently to team members and Supervisors with number of alcoholic drinks served to one guest at a time

Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.  Maintain alcove next to Grab-n-Go, stock and clean during shift.

Operate restaurant coffee machine and grinders.  Restock items as needed to perform job.

Maintain cleanliness of all cocktail service areas.

Provide basic menu information as requested by customers.

Perform other duties requested by management, for example, cleaning unexpected spills, or special customers request, to ensure total customer satisfaction.

Ability to work under pressure during busy periods.

Ability to work entire shift standing, walking and or bending continuously to perform essential job functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to competently perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually loud.  Should be able to adapt well to the casino environment.  Involving large numbers of people. Loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

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Job Title:               Officer – Part Time

Department:          Security

Reports To:           Security Supervisor

SUMMARY

Ensures the safety and protection of the guests, fellow team members, property, and assets of Casino San Pablo.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provides security and protection for customers, casino assets, and other team members

Prepares detailed reports on incidents occurring on casino property.

Provides interior observations during cash removals and deliveries to casino property.

React promptly and effectively to any disturbances at any location on casino property as required or directed.

Observe, report, and react to any individual suspected of conducting illegal activity.

Administer first aid and assist injured customers and team members of the casino.

Responds to the direction of a Security Supervisors and/or upper management.

Conducts or observes removal, replacement and securing of boxes containing cash, or redeemable tokens and tickets from gaming tables and machines.

Read and understand all Duty Sheets, Department Manual, Company Team Member Handbook, and other material as presented. Any questions, suggestions, and constructive ideas should be expressed in briefing or to a Security Supervisor or above in a one on one format.

All of the Security Team must understand and embrace superior guest service in our culture of Friendliness & Cleanliness embodied in the commitment to Kindness, Dignity, and Respect for everyone we deal with.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

No experience required

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Basic math skills

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License, CPR, First Aid, AED, Verbal Judo, Laws of Arrest.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or walk. Must be able to lift between 40 – 80 pounds deadweight.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

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