Job Title:               Dispatch                                          Prepared By:              Security Director

Department:          Security                                         Date Issued:                April 11,2016

Reports To:           Security Supervisor                      Approved By:             Michael Gorczynski, GM

FLSA Status:         Non-Exempt                                 Approved Date:

SUMMARY

The Dispatcher acts as a link for information to the Security department as it is communicated from guest, fellow team members and outside entities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: In addition to the above, other duties may be assigned.

Reports directly to the on-duty Security Supervisor.

Responsible for the operation of security dispatch.

Scan all Security incident reports ,forward to appropriate individuals, and properly maintain files.

Dispatches Security personnel to assignments, breaks, and incidents.

Maintains the Security Department’s daily log.

Monitors and responds to telephone and radio traffic.

Will operate paging system as needed.

Must extend our culture of Friendliness and Cleanliness through Kindness, Dignity, and Respect in all telephone, radio, and other communications.

Multi-tasking of the matters and incidents that happen through out the shift.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

No experience necessary

LANGUAGE SKILLS

Ability to communicate effectively in the English language.

MATHEMATICAL SKILLS

Basic Math skills

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in unpredictable situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain a gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Must be able to sit for an extended period of time. Must be able to lift 25 pounds..

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

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Job Title:               Officer – Part Time

Department:          Security

Reports To:           Security Supervisor

SUMMARY

Ensures the safety and protection of the guests, fellow team members, property, and assets of Casino San Pablo.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provides security and protection for customers, casino assets, and other team members

Prepares detailed reports on incidents occurring on casino property.

Provides interior observations during cash removals and deliveries to casino property.

React promptly and effectively to any disturbances at any location on casino property as required or directed.

Observe, report, and react to any individual suspected of conducting illegal activity.

Administer first aid and assist injured customers and team members of the casino.

Responds to the direction of a Security Supervisors and/or upper management.

Conducts or observes removal, replacement and securing of boxes containing cash, or redeemable tokens and tickets from gaming tables and machines.

Read and understand all Duty Sheets, Department Manual, Company Team Member Handbook, and other material as presented. Any questions, suggestions, and constructive ideas should be expressed in briefing or to a Security Supervisor or above in a one on one format.

All of the Security Team must understand and embrace superior guest service in our culture of Friendliness & Cleanliness embodied in the commitment to Kindness, Dignity, and Respect for everyone we deal with.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

No experience required

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Basic math skills

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License, CPR, First Aid, AED, Verbal Judo, Laws of Arrest.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or walk. Must be able to lift between 40 – 80 pounds deadweight.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

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Job Title:               Surveillance Agent – Full Time – Swing Shift

Department:          Surveillance

Reports To:           Surveillance Supervisor

SUMMARY

The Surveillance agent observes all activities within the perimeter of the Casino San Pablo property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: In addition to the above, other duties may be assigned

Understand and uphold procedures as described in the facilities System of Internal Controls.

Operation and minor maintenance of all surveillance equipment.

Perform video reviews for authorized parties.

Ensures proper preparation and organization of downloaded surveillance footage.

Positions the surveillance cameras to cover the areas that need observation for either immediate visual study or to cover areas that need to be recorded for future observation.

Scans playing areas, restaurant, exits, entrances and outside areas for inappropriate behavior of guests and team members.

Reports all discrepancies to the appropriate persons via appropriate documentation.

Documents all reportable incidents as thoroughly as is possible by way of written correspondence and video downloads.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities. 

EDUCATION and/or EXPERIENCE

No experience necessary

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in unpredictable situations.

CERTIFICATES, LICENSES, REGISTRATION

Must be able to obtain a gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit. The team member must occasionally lift and/or move more than 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Every precaution must be taken when plugging or unplugging, cleaning and/or repairing electrical or electronic equipment (video equipment). Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

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