Available Positions

Are you seeking a challenging yet rewarding career in a fast-paced environment? Join our Team and see what the buzz is all about! We are a drug-free workplace with a wide variety of great job opportunities and plenty of room for advancement. Energetic, fun and dedicated individuals are welcome to the Team. Please call the Human Resources Department at 510-620-1592 or apply below. Must be 18 years of age.

Card Games

Count Room

Count Room Attendant

Non-Exempt

Conducts Gaming Machine drops according to an established schedule and processes the same

More Information

Job Title:               Count Room Attendant                             Prepared By:           Accounting Manager

Department:          Count Room                                              Prepared Date:         rev: April 18, 2016

Reports To:           Count Room Supervisor                           Approved By:          General Manager

FLSA:                    Non-Exempt                                              Approved Date:          

SUMMARY

Conducts Gaming Machine drops according to an established schedule and processes the same. Processes the Table Games box drops daily.  Accurately prepares paper work for submission to Accounting. Familiar with all countroom duties and communicates with Count Room Supervisor and/or Lead on a daily basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for accurately counting all the Drop Boxes (chips, cash and tickets).

Runs an adding machine tape totaling each denomination slip and verify the grand total with the Count Transfer Sheet.

Prepares money and paperwork for transfer to the Main Vault.

Opens and closes slot machine doors with keys.

Push, pull and drive cash carts.

Ability to physically move the gaming machine chairs from aisle ways for access to each gaming machine.

Services the Kiosk machines, removing and/or replenishing currency and coin.

Must be a team player able to work well with others, neat in appearance with good hygiene.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Must be in good health and physical condition. Be able to lift chip and machine boxes weighing up to 50 lbs and move carts around.

Must be able to use a calculator. Knowledge of Giesecke & Devrient (G&D) machines a plus but not required.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibility.

EDUCATION and/or EXPERIENCE

The ability to use a 10-key by touch.  High school diploma preferred.  Basic math skills and computer skills a plus.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Must know basic reading, writing, and basic English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers.

REASONING ABILITY

Must have the ability to apply common sense and understanding to carry out written, oral or diagram form instructions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is required to stand, walk and bend. Hundreds of machines and/or drop boxes are opened, so upper body strength is required. The Team Member must frequently lift up to 50 pounds and push, pull and drive cash carts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Executive Office

Human Resources

IT Department

Accounting

Gaming

Food & Beverage

F & B Admin Clerk

Non-Exempt

Responsible for administrative duties as assigned by the Food and Beverage Manager

More Information

Job Title:               Administrative Clerk

Department:          Food and Beverage

Reports To:           F&B Manager/Executive Chef

FLSA Status:         Non-Exempt

 

SUMMARY

Responsible for administrative duties as assigned by the Food and Beverage Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of

treating our guests and each other with kindness, dignity and respect.

Provide Administrative support to Food and Beverage Management team (Food and Beverage Supervisors, Sous Chefs, Director of F&B and Executive Chef) as needed.  Assist in Administrative type duties to include Administrative support in all areas of administration.

To maintain and organize all files, generate departmental correspondence as needed in a professional format.  Retrieve phone messages and communicate information to the appropriate personnel.

Provide general catering information to prospective clients by telephone, mail or fax machine.

Communicate to Food and Beverage Supervisor/Sous Chefs, all changes in menus

Follow up with billing procedures as needed.

Type all Food and Beverage meeting minutes and distribute to appropriate individuals.

Type all Monthly specials menus under the Executive Chef guidance and submit to the Director of Food and Beverage for review

Coordinate and schedule appointments for the Director of Food and Beverage

Read and route all incoming mail.

Ensure that Restaurant menus are correctly updated with daily specials

Assist with New hire paper work, coordinate and schedule new hires for interviews and processing

Ensure that office supply order is done weekly and efficiently coordinate the approval process with the Director of Food and Beverage

Monitor inventory of Supplies as directed by the Food and Food &Beverage Manager (Silver, china and glassware.)

Coordinate with the Director of food and Beverage the purchase of uniform for current and new team members in the selective areas of Food and Beverage by submitting the PO. Paper work and obtaining the proper approval before submission to the vendor

Complete the Data entry daily for the F&B Sales report

Type memos, menus and/or reports as requested by the Director of Food and Beverage, Executive Chef and Food and Beverage Manager..

Provide overall administrative support to the Food and Beverage Department’s management staff.

Program and maintain point of sale system.

Perform other duties as they are assigned by Food and Beverage Director.

Complete and track point of sale information.

Ensure accuracy and make necessary adjustments on data entered in the POS system.

Complete weekly delegated reports.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma required.

LANGUAGE SKILLS

Ability to read, analyze technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups, customers, and team members.

MATHEMATICAL SKILLS

Ability to add and subtract, multiply and divide in all units of measure.  Excellent mathematical abilities are required.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificate.

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

 

Concession Worker

Non-Exempt

Prepare salads, fruits, cold meats, appetizers, and other cold dishes and serves guests at the Grab and Go

More Information

Job Title:           Concession (Snack Bar)
Department:      Food and Beverage
Reports To:       Food and Beverage Supervisor
FLSA Status:     Non-Exempt
Prepared By:     Tarek Saleh/Director of F&B
Prepared Date:  April 9, 2016
Approved By:
Approved Date:

SUMMARY

Prepare salads, fruits, cold meats, appetizers, and other cold dishes according to standards of quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect.

Prepare all pantry food items according to standard pantry recipes or, as otherwise specified by supervisors/Sous Chef, to ensure consistency of product.  Transportation of heavy food production from food storage room to work area.

Initiate all requisition of food and supplies necessary for production.  Must learn/know all food container sizes in order to fill out requisitions properly.

Check and control the proper storage of product, especially on all fresh produce, checking on portion control, to maintain quality product.

Visually inspect, select and use only food items that meet quality standards. Use first in first out system.  (FIFO) Label and date all items.  Follow crew S.O.P’s.

Visually inspect, select and use only the freshest fruits, vegetables, meats and other food products to achieve the highest standards in preparation and presentation of all menu items.

Efficient service of all cold and hot menu items ordered by patrons.

Keep all refrigeration, storage, and working areas clean and in working condition according to Health Department regulations.

Performing any general cleaning tasks using standard casino cleaning as assigned by supervisor to adhere to health standards.

Perform other duties as requested, such as cleaning up unexpected spills, or executing special customers’ requests.

Good working knowledge of the fundamentals of cold and hot food preparation and accepted standards of sanitation.

Knowledge of operating all kitchen equipment, i.e., stoves, ovens, slicers, steamers, etc.

Adhere to all cash handling procedures and opening/closing duties.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Good working knowledge of the fundamentals of cold food preparation.

Good working knowledge of accepted standards of sanitation.

Knowledge of operating all kitchen equipment, i.e., stoves, ovens, slicers, steamers, broilers, kettles, etc.

EDUCATION and/or EXPERIENCE

Two to three years cold and hot kitchen/pantry in a high volume restaurant facility.  Any combination of education, training or experience that provides the required knowledge, skills and abilities.  High school diploma preferred. Culinary and Apprenticeship program preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondences, and memos.  Ability to write simple correspondences.  Ability to effectively present information in one-on-one and small group situations to customers, clients and other team members of the organization.  Ability to read, write and speak the English language in order to complete requisitions read recipes and communicate with other team members.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificates and gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  The team member must frequently lift and/or move up to 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

F&B Host / Hostess

Non-Exempt

Greets and escorts guests to their table in the restaurant

More Information

Job Title:               Host
Department:          Food and Beverage
Reports To:           F&B Supervisor/Manager
FLSA Status:         Non-Exempt
Prepared By:         Tarek Saleh/Director of F&B
Prepared Date:     April 16, 2016
Approved By:
Approved Date:

SUMMARY

The Host/Hostess position is responsible for all guest communication, including general inquiries, Cleaned Menus and walk up reservations. All Hosts/Hostesses are required to smile and offer a warm farewell and thank our guests for dining at the restaurant. The Host/Hostess will welcome all of our guests, check for reservations if necessary and escort guests to their tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect

Acknowledge guests immediately with a smile.

Properly offer a warm friendly verbal greeting to Greets and seats guest by their name when known and makes them feel welcome and special.

Assist guests with chairs and napkins during seating.

Introduce Server name to guest and educate the guest on any specials

Answer telephones using proper phone etiquette.

Take to-go orders and coordinates execution of to go orders. Including input in the POS system, packaging the food and collecting payment

Creates and executes celebration elements for guests when applicable.

Properly rotate server stations when seating guests.

Maintains clean and organized host/hostess area.

Make sure all areas are clean and free of debris.

Acts as a role model to other employees and always presents self as a credit to San Pablo Lytton Casino and encourages others to do the same.

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Must have knowledge of current property events, promotions, and attractions.

Conforms to standard uniform and dress code and displays all the appearance standards in the policy and procedure document. Staff is well groomed, attired in clean, crisp, well-maintained uniforms with proper fitting

Arrives to work station and begins pre-opening checklist.

Responsible for menu cleanliness and inspects all food, lounge and beverage menus for stains, bent pages, and complete pages.

Checks with the Manager on duty to review reservations if necessary and understand the number of stations that will be in use for the shift.

Provide real time communication to floor management on walk in volume and VIP customers.

Candidates are required to attend all pre shift meetings so that they are educated on property wide events and promotional events within The Broiler Restaurant.

All Host/Hostesses are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials to guests at the door.

Host/Hostess will be required to attend all training session and vendor tastings.

Host/Hostesses are required to learn and follow all steps of service when necessary.

Host/Hostesses are required to assist with furniture alignment in the lounge and bar, monitor the floor cleanliness.

As necessary the Host/Hostess will use a carpet sweeper to tidy up any of the carpeted areas in the dining room.

Candidates will keep their working space (podium) in proper order with clean and tidy sight lines..

Prepare daily side work list assigning servers for specific tasks.

Perform any other tasks as assigned by management

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and customer relations.

Ability to remember, recite and promote the variety of menu items.

Ability to access and accurately input information using a moderately complex computer system.

Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstration empathy with the customer and providing positive and proactive solutions.

Ability to move through a crowded room to seat customers, stand/walk continuously perform essential job functions throughout shift.

EDUCATION and/or EXPERIENCE

Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities.  High school diploma preferred.  One year in high volume restaurant preferred.

LANGUAGE SKILLS

Ability to read and comprehend in English; simple instructions, short correspondence, memos, reservations, promotional material, and event orders.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificates.  Example: CPR Certification and/or First Aid training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The team member must frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Steward

Non-Exempt

Responsible for providing clean service equipment for restaurant and casino floor.

More Information

Job Title:               Steward
Department:        Food and Beverage
Reports To:           Sous Chef
FLSA Status:         Non-Exempt
Prepared By:         Tarek Saleh
Prepared Date:     April  16th. 2016
Approved By:
Approved Date:

SUMMARY

Maintain a sanitary environment for food and beverage preparation and storage, as well as maintain the dish stations, all kitchen areas, and restaurant back of the house areas while assisting the Sous Chefs with those assignments and responsibilities as they arise

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect

Clean and sanitize all dishware, glassware and silverware.

Maintain cleanliness and organization of all kitchen areas and equipment.

Maintain a pace of work, which allows supplies to be cleaned and put in their proper place, which meets business demands.

Operate equipment as directed.

Stock all supplies as directed by your immediate supervisor.

Assist others in duties as directed by supervisors.

Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.

Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.

Sets up dishwashing machine, i.e. drains closed, tanks filled, temperatures at correct level, detergent at proper level and thoroughly cleans dishwashing equipment and working areas.

Responsible for handling the removal of garbage; mopping and sweeping floors; washing walls and ceiling tiles.

Wear all PPE as according to OSHA standards.

Follow all health & sanitation guidelines.

Assist the Cooks and Servers as necessary.

Scrapes food from dirty dishes, pots, pans, and trays and washes them by hand or in dishwashing machine.

Run silverware & glasses through dish machine twice.

Sweeps and mops floor in dish area as needed.

Refill soap & paper towels as needed.

Washes stainless steel walls, doors, & kitchen equipment.

Separates and removes trash and garbage and places it in designated containers; steam-cleans or hoses-out garbage cans as needed.

Clean Cooler floors, doors, thresholds, kick plates, & shelves 3 times a week.

Keep Kitchen areas stocked.

Transfers supplies and equipment between storage and work areas by hand or by use of hand truck.

Puts away all clean utensils; puts away & rotates stock in designated areas.

Responsible for the overall cleanliness of all kitchen, dishroom, storeroom, bake shop, deli, corridors and clean and maintain cafeteria dish area.

Perform such other duties as assigned by steward and/or Sous chef.

Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.

Perform other duties as requested by management, for example cleaning unexpected spills, or special customer requests, to ensure total customer satisfaction.

Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of the appropriate supplies and equipment needed to service restaurant kitchen and casino.

Ability to operate dishwasher and other cleaning equipment.

Knowledge of proper usage of all cleaning chemicals according to standards.

EDUCATION and/or EXPERIENCE

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  Grade school education preferred.  Three to six months experience in high volume food and beverage operation preferred.

LANGUAGE SKILLS

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.  Ability to understand verbal English to comprehend basic customers requests.  Ability to understand written English to read any caution or safety notices.  Ability to speak sufficient English in order to communicate with customers, coworkers and management.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificates.  For example: CPR Certification and/or First Aid training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.  The team member frequently is required to stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The team member must regularly lift and/or move up to 50 pounds through a crowded room and move or push a hand cat/truck weighing a maximum of 200 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to wet and/or humid conditions and moving mechanical parts.  The team member is frequently exposed to fumes or airborne particles.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Sous Chef

Exempt

Supervises and directs all kitchen personnel

More Information

Job Title:               Sous Chef
Department:          Food and Beverage
Reports To:           Executive Sous Chef/Executive Chef
FLSA Status:         Exempt
Prepared By:         Tarek Saleh/Director of F&B
Prepared Date:     April 16, 2016
Approved By:
Approved Date:

SUMMARY

The Sous Chef is in charge of immediate production of food products. The duties of a Sous Chef require a consistent high level of energy and a clear understanding of the daily production of all soups and sauces in the kitchens. The Sous Chef must assist the Executive Chef to oversee that all production of food products are presented at San Pablo Lytton Casino high standard of excellence.  The Sous Chef Supervises and directs all kitchen personnel, responsible for scheduling and payroll administration under the direction of the Executive Sous Chef.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of

treating our guests and each other with kindness, dignity and respect.

Assumes responsibility for kitchen in absence of Executive Sous Chef.

Prepares weekly schedules for all kitchen team members.

Schedules daily assignments for all kitchen team members.

Monitors sign in/out times of team members.

Tests and approves all preparations before they leave the kitchen.

Ensures that team members follow written recipes.

Ensures that products are properly stored, rotated, using the First In First Out principle.

Ensures that raw food is properly handled to avoid cross contamination/contamination, to prevent Food Borne illness and minimize waste.

Ability to break down items using current pricing to derive food cost and percentage.

Teaches kitchen team member recipes and trains in methods of cooking

Must learn/know all food container sizes in order to fill out requisition properly.

Works closely with the Executive Sous Chef in specifying and selecting meat.

Monitors dollars spent daily to assure alignment with food cost.

Double-checks the receipt of meat and poultry of specification.

Controls the distribution and inventory of meat and food items.

Consults and advises with the Executive Sous Chef on menus and changes.

Oversees and delegates all food preparation.

Ensures that all guests are provided with the most responsive, knowledgeable and courteous service possible.

Contributes suggestions and observations on the efficient and effective operation of the department and casino.

Complies with all the rules and regulations of the casino and those specific to the department.

Observes all work and craft rules outlined in the respective Collective Bargaining Agreement.

Observes all safety rules and regulations.

Reports any and all accidents, safety hazards or potential safety hazards to the supervisor or Security Department immediately.

Adheres to the dress code, grooming and hygiene standards.

Maintains the cleanliness and professional presentation of workstation.

Attends all mandatory casino department meetings and training session.

Ability to positively motivate Supervisors and line staff which in return will ensure positive customer relations.

Ability to foresee, detect and correct potentially unsafe working environment or work practices that could lead to serious injury or cause uncomfortable working conditions for team members.

Listens and be sensitive to team members’ needs whether professional or personal.

Ability to create a teamwork spirit within the team members.  Make it an enjoyable yet very productive kitchen to work in.

Attends all mandatory Casino San Pablo Management meeting and seminars and pass all mandatory tests.

Ability to schedule, communicate, administrate, delegate, follow-up, and train.

Ability to explain the fundamentals of cooking and methods of heat transference.

Familiar with proper preparation of most international and domestic dishes.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.   Must possess strong management and communication skills.   Ability to plan, organize and implement daily assignments.  Makes sure team members are working efficiently to be labor cost effective.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or an Apprentice Program from the American Culinary Federation of the Culinary Institute of America completed.  Three years experience as Executive Sous Chef or Area Chef.  Must be familiar with all cook classifications, understanding their duties and assignments.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or team members of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificates.  For example: CPR Certificate and/or First Aid training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  The team member must frequently lift and/or move up to 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Cocktail Server

Non-Exempt

Provides friendly and professional service of cocktails, beer, wine and other beverages to casino floor customers

More Information

Job Title:               Cocktail Server
Department:          Food and Beverage
Reports To:           Food and Beverage Supervisor
FLSA Status:         Non-exempt
Prepared By:         Tarek Saleh/Director of F&B
Prepared Date:     Rev.  April 9, 2016
Approved By:
Approved Date:   

SUMMARY

The primary responsibility of the Beverage Server/Cocktails is to ensure complete guest satisfaction by serving and providing beverages to our guests in a friendly professional manner.

The Cocktail server must be able to Smiling, initiating friendly verbal greeting, anticipating guest’s needs, upbeat and positive, using guest name when possible and providing a fond warm farewell at the end of each interaction

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of

treating our guests and each other with kindness, dignity and respect.

Knowledge of all cocktails, beer and wine products and service.

Knowledge of Beverage service etiquette.

Remove empty beverage glasses quickly and quietly so the game is not interrupted.

Orders all beverages through Point of Sale system prior leaving the bar and out to the Casino floor.  Collects payment from customer upon service of beverages at the gaming tables and gaming machines.

Maintain an upbeat positive attitude and smiling to provide a friendly courteous service at all times.

Must be visible on Casino floor and be observant of requests for service from guests, dealer or floor persons.

Must be carrying at least 5-7 drinks ”Favorite Drinks”( Soda, Water, Coffee etc.) at the start of his/her shift

Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round

Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

Maintains clean and stocked workstation

Handles money according to procedure

Must comply with Tips training standards

Monitors guest consumption of alcohol and intervenes as needed according to guidelines and communicate effectively and efficiently to team members and Supervisors with number of alcoholic drinks served to one guest at a time

Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.  Maintain alcove next to Snack Bar, stock and clean during shift.

Operate restaurant coffee machine and grinders.  Restock items as needed to perform job.

Maintain cleanliness of all cocktail service areas.

Provide basic menu information as requested by customers.

Perform other duties requested by management, for example, cleaning unexpected spills, or special customers request, to ensure total customer satisfaction.

Ability to work under pressure during busy periods.

Ability to work entire shift standing, walking and or bending continuously to perform essential job functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to competently perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually loud.  Should be able to adapt well to the casino environment.  Involving large numbers of people. Loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Food Server

Non-Exempt

Provides friendly service of food and/or beverage to include the order-taking and delivery to customers

More Information

Job Title:               Food Server
Department:          Food and Beverage
Reports To:           F&B Supervisor/Manager
FLSA Status:         Non-Exempt
Prepared By:         Tarek Saleh/ Director of F&B
Prepared Date:     April 13, 2016
Approved By:
Approved Date:

SUMMARY

The food server is an ambassador to the Casino and the food and beverage department. The position represents our finest service standards, educated and trained by our World Class Managers and supervisors. Our service team will welcome the guest, provide a warm and personal greeting and offer our menus with depth and knowledge. Our servers will demonstrate refined service techniques with an emphasis on an upbeat and enthusiastic personality. Candidates will support the Food and Beverage service standards and contribute to our legendary team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of

treating our guests and each other with kindness, dignity and respect.

Staff is well groomed, attired in clean, crisp, well-maintained uniforms with proper fitting.

Greets guests within two minutes of seating and offers a friendly verbal greeting.

Proactively offers additional products or service” Player Club” or specials for the day

Checks for guests satisfaction between each course and speaks to the dish in specific terms.

All servers are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials prior to taking food orders.

Servers are trained to describe in detail the preparation methods and ingredients associate with all premium cocktails offered on the cocktail menu and be given basic Mixology training.

Servers will be required to attend all training session and vendor tastings.

All candidates will be required to take a menu knowledge test at the conclusion of training and show proficiency in order taking, wine service, and tableside cooking techniques.

All service candidates are required to participate in all sales promotions and incentive targets.

Managers will track top sales and reward top performers.

Will communicate with management to express suggestions and customer feedback. Work in collaboration with culinary staff to ensure the best possible guest experience.

All staff is required to attend daily pre-shift and at the conclusion be prepared to pass the information to guests and fellow team members.

All Staff required for inspecting table set ups, cleanliness of china, glass and flatware. Servers are responsible for wiping of all flatware and glassware for spot free finishes.

All service staff are responsible for following detailed list of side work, opening and closing procedures.

Staff is required to adhere to established departmental standard operating procedures for all matters of execution and behavior.

Greets the customers in a friendly and courteous manner and explain all specials and/or restaurant promotions for the customer awareness.  Required to up-sell appetizers, soups, salads, desserts and beverage through upbeat friendly suggestive sales techniques.

Accurately record the customer order by repeating the order.

Accurately input the order into the Point of Sale computer, utilizing modifiers when necessary.

Retrieve order from kitchen and serve to customers with appropriate condiments.  Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated customers and using all prescribed Food and Beverage serving techniques.

Maintenance of a clean and neat tabletop throughout the service sequence.

Replenish beverages as necessary and check with customers for overall satisfaction during the course of the meal.

Complete daily assigned side work.

Pre-busing of tabletop prior to dessert service.

Promptly present the customer check immediately after dessert and/or beverages are served and collect payment from guests and return change from personal bank.

Process all Players Club Card transactions following proper procedures.

All check settlement will be handled by the food server.  Server must provide a personal bank of a minimum of $25.00 to facilitate cash transactions.  Credit card transaction will be handled after food server obtains credit card approval authorization via credit card approval machines located in the restaurant.

Check station before, during and after shift for proper set-up and cleanliness of china, glassware, utensils, condiments and table items.  Maintain adequate stock of supplies in service stations.

Clearing and resetting of all dining room tables throughout the shift.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to competently perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have basic knowledge of food and beverage preparation, service standards, customer relations and etiquette.

Knowledge of the appropriate table settings, service ware and menu items.

Ability to memorize table numbers in order to operate Point of Sale system.

Ability to remember, recite and promote the variety of menu items.

Ability to manually operate food and beverage equipment (toaster, coffee machines, etc.)

Ability to operate and learn Point of Sale procedures to pre-check order and close out the check.

EDUCATION and/or EXPERIENCE

Any combination of education, training or experience with the required knowledge, skills and abilities.  High school diploma preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.  Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communication with customers.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificates.  For example: CPR Certification and/or First Aid training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The team member must regularly transport large trays weighing up to 50 pounds through crowded rooms throughout shift.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Bartender

Non-Exempt

Responsible for providing friendly, courteous beverage service in accordance with standard procedures.

More Information

Job Title:               Bartender
Department:          Food and Beverage
Reports To:           F&B Supervisor
FLSA Status:         Non-Exempt
Prepared By: Tarek Saleh/Director of Food and Beverage
Prepared Date:     Rev. April 6, 2016
Approved By:        Michael Gorczynski
Approved Date:

SUMMARY

Responsible for providing friendly, excellent service to every guest approaches the bar. Prepares and pours drinks for guests and cocktail servers. Handles all cash transactions accurately.

ESSENTIAL DUTIES AND RESPONSIBILITIES. Other duties may be assigned.

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect.
  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Promotes gaming events and programs
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Provides fast, friendly, professional beverage service to gaming guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)
  • Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
  • Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
  • Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; adheres and maintains integrity of all financial controls, opening and closing responsibilities.
  • Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and gaming supervisor
  • Maintains a clean and stocked workstation in accordance with established health and safety guidelines
  • Stocking beer, wine and liquor when Bareback is unavailable
  • Requisition all replacement inventories according to standards; obtain all necessary signatures for approval.
  • Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.
  • Provide menu information as requested by customers.
  • Assist with bussing in the lounge when servers are unavailable.
  • Perform other duties as requested by management, for example, cleaning unexpected spills, or special guests’ requests, to ensure total guest satisfaction.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be 21 years of age
  • Must have an outgoing, energetic and enthusiastic attitude
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Must enjoy hosting others
  • Excellent customer service/communication skills
  • Count money and change correctly
  • Knows cocktail ingredients and proper mixing and pouring techniques
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • Must meet professional appearance standards as prescribed by company policy.
  • Must be physically mobile with reasonable accommodation
  • Must be able to respond to visual and oral cues
  • Able to work in constricting areas
  • Able to work at a fast pace in often crowded/noisy environment

EDUCATION and/or EXPERIENCE

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  High school education preferred.  Two-three years bartender experience in high volume beverage operation.

LANGUAGE SKILLS

Ability to read and write in English.  Ability to understand and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and any caution or safety notices.  Ability to write routine reports and correspondences.  Ability to speak effectively before groups or team members of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificates.  Example: CPR Certification and/or First Aid training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The team member frequently is required to stoop, kneel, or crouch; talk or hear; and taste or smell.  The team member must regularly grasp, lift and/or carry, or otherwise transport up to 100 pounds and move or push on a hand cart/truck a maximum of 200 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to fumes or airborne particles.  The team member is frequently exposed to moving mechanical parts, toxic or caustic chemicals, and risk of electrical shock.  The team member is occasionally exposed to wet and/or humid conditions.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Casino Porter

Non-Exempt

Clears and resets food service tables.

More Information

Job Title:               Porter
Department:          Food and Beverage
Reports To:           F&B Supervisor/Manager
FLSA Status:         Non-Exempt
Prepared By:         Tarek Saleh/Director of F&B
Prepared Date:     April 16th. 2016
Approved By:
Approved Date:

SUMMARY

Clear and reset food service tables and place in designated location.  Maintain presence on casino floor and be available for customer requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of

treating our guests and each other with kindness, dignity and respect

Consistently demonstrates superior guest service skills to external and internal guests by displaying an upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.

Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.

Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information;

Builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs of the guest and provides fast, flawless service.

Executes all service programs to assure prioritization of service to very best guests.

Provides a warm farewell and thanks guests for visiting.

Supplies the dining room and individual tables with clean china, silver, glassware, utensils, condiments and paper supplies as needed.

Removes dirty dishes, soiled linen, glassware and silver from table and counter tops, then carries items back to the dishwashing area.

Refills water and soda glasses and coffee cups upon request of the guests.

May also assist waiter/waitress in carrying order to the tables.

Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room. Resets tables and performs other related duties as requested by the waiter/waitress.

Makes coffee when necessary.

Position is located in a cigarette‑smoke environment.

Must be neat in appearance and possess pleasant personality.

Physically strong and ability to balance a service tray on shoulder.

Able to understand and speak English.

Able to sit and stand for prolonged periods of time. Disclaimer ‘This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be

Performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).’

Clean and reset tables and place in designated location for continued service.

Assist food servers with the clearing of soiled china, glass and silver from the tables.

Assist Food Servers in the delivery of food to the tables.

Maintain inventory in side stations.  Keep all service areas clean throughout the shift.

Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.

Clean drains, counters and mop service station floors.

Change soda bibs when empty.

Provide necessary equipment and supplies for all meal periods throughout the day to maintain quick service.

Provide ice to all Cocktail Server stations when Bareback is unavailable.

Knowledge of the appropriate table settings, serviceware and menu items.

Ability to manually operate food and beverage equipment (toaster, coffee machines, etc.)

Performs other duties as requested, such as cleaning unexpected spills and executing special customers request.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of the appropriate table settings, service ware and menu items.

Ability to manually operate food and beverage equipment (toaster, coffee machines, etc.)

EDUCATION and/or EXPERIENCE

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  High school education preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, memos, and any caution or safety notices.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain any government required licenses or certificate.  For example: CPR Certificate and/or First Aid Training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The team member must regularly lift, and/or carry, or otherwise transport up to 50 pounds and move or push goods on a hand cart/truck weighing a maximum of 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

F&B Supervisor

Non-Exempt

Responsible for the supervision of all food servers, porters, bartenders, and bar backs.

More Information

Job Title:               Food & Beverage Supervisor
Department:          Food and Beverage
Reports To:           F&B Manager
FLSA Status:         Exempt
Prepared By:         Tarek Saleh/Director of F&B
Prepared Date:     Rev. April 9, 2016
Approved By:
Approved Date:

SUMMARY

The incumbent in this position is responsible for daily supervision of the food and beverage operation( Food Servers, Porter, Cocktail servers and Bar backs), including casino and restaurant bars, service bars, and cocktail service to ensure exceptional guest service and the achievement of customer service goals. Responsible for daily supervision of assigned Food & Beverage Team Members during his/her shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect

Maintain positive, professional working relationships will all team members and work closely with all service personnel to continually promote cleanliness and friendliness in the quality of service to our guests.

Direction and supervision of Food & Beverage service staff assigned to the restaurant, casino floor, cafeteria, lounge, beverage locations and banquet facilities, during their shift to ensure that all service is according to standards.

Manages the day to day operations of the Restaurant in accordance with established policies and procedures.

Creates and implements training program for all service touch points.

Maximizes employee’s morale through leading by example in demonstrating core service behaviors to both guest and team members and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.

Maintains high levels of guest satisfaction by building relationships with the guests (through table touches, greetings farewells) and encourages employees to build relationships with the guests.

Responsible for understanding competitive set and creates service strategies to differentiate from the top restaurants in the casual dining category.

Maintains an efficient program under the guidance of the Food and Beverage Manager and director of Food and Beverage of scheduling to ensure high standard of service with the use of minimum man hours.

Controls wine and spirit inventories and works with restaurant staff to maintain budgeted pour costs.

Maintains all cash handling policies and procedures with all employees and ensures that proper tip compliance if maintained by all service team members.

Creates promotional programs to up sell beverage average check and rewards top team members for sales contests.

Performs hands on beverage training to include basic wine service, proper setting and clearing of tables and up selling techniques.

Ensures that all service staff are exposed to all menu items and have the opportunity to taste and critique all guest experiences.

Councils, guides and instructs assigned personnel to perform their duties to outlet expectations.

Works one on one with the Restaurant culinary team to share opinions and guest feedback. Reports all quality issues and works on a common solution to resolve any food and or service defects.

Understands implements and enforces all CET and Total Service programs as well as implements and enforces all Standard Operating Procedures.

Conducts daily pre-shift meetings with the entire team (FOH and BOH) and cultivates a team effort with all team members.

Must be visible on the floor interacting with guest, team members ,reliable and conscientious and possess the ability to interact (in English) with guest, co-workers and supervisory staff.

Excellent interpersonal, customer service, leadership, communication, team building and problem solving skill are required.

Must be accurate and detail oriented. Demonstrated the ability in maintaining consistent, high quality guest service levels. Must be able to initiate and engage in conversation in a professional and friendly manner.

Must have the ability to act quickly and exercise good judgment under pressure/conflict situations.

Must have an understanding of how the job responsibilities relate to the areas of the casino and hotel.

Communicates effectively with Food and Beverage senior leadership and is expected to assist in other areas of the division when necessary.

Supports company programs and communicates effectively with direct reports to maintain compliance of needed courses

Walks the floor at the beginning of every shift to inspect inventory and operating supplies and makes adjustments when necessary through Stratton Warren AS/400 system.

Assigning service staff to their stations in the Restaurant and on the casino floor, providing the necessary information and communication to casino floor management to ensure standards of service to casino patrons.

Ensure that each food & beverage area has proper staffing required to fulfill service needs of our guests visiting the restaurant, casino, and beverage locations.

Ensuring of quality service being  provided by the service staff to ensure expedient seating of guests, and total guest satisfaction. Supervise and monitor service of Food and Beverage timing within procedure time allowances (see Food and Beverage Timely Standards).

Supervision of beverage service offered by bartenders and cocktail servers to ensure alcohol service is according to ABC laws.

Ensure that all beverage locations are closed down according to state law and that bar areas are left in a clean and orderly manner.

Initiating team member schedules, completion of payroll to include payroll resolutions, interviewing and hiring of prospective team members and the completion of all required personnel related forms. Training of all front of the house Service Staff.

Ordering and control of inventory and supplies needed to perform daily operations of the food and beverage department.  Supervision of staff to ensure that supplies and equipment are handled correctly and safely.

End of month inventory completed as assigned, to include china, glass, silver, linen and beverage supplies.

Scheduling of meetings with service staff, providing on going information and tools needed by team members to successfully perform their job.

Conduct team member evaluations as required, on a timely basis.

Address team member problems or concerns in an expeditious manner.

Constructively counsel and issue progressive discipline as needed to ensure that all food and beverage team members perform their duties according to standards.  Maintain accurate, precise documentation of all counseling sessions.  Ensure that the personnel office receives all original documentation issued to team members. Individual team member files must not be kept separate from Personnel Office-No copies can be kept in separate files.

Participation in marketing of the restaurant with ideas, suggestions and incentives, casino special events and promotions requiring food and beverage support.

Attend all department and/or company meetings and training seminars as required.

SUPERVISORY RESPONSIBILITIES

Directly supervises front of the house team members.  Carries out supervisory responsibility in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; motivation of team members; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to competently perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong knowledge of Food and Beverage operations and preparation techniques.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect information and resolve conflicts.

Ability to work under pressure during busy periods.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The team member must regularly lift and/or move more than 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Cage

Cage Cashier

Non-Exempt

Sells and redeems chips/cash for Guests, Dealers, and Floor Personnel in a courteous, timely manner

More Information

Job Title:               Cage Cashier
Department:          Cage
Reports To:           Cage Supervisor
FLSA: Non-Exempt
Prepared By:              Human Resources
Prepared Date:           rev April 6, 2016
Approved By:            
Approved Date:

SUMMARY

Sells and redeems chips/cash for Guests, Dealers, and Floor Personnel in a courteous, timely manner.  Processes personal checks, cash advance transactions and TITO tickets.  Records transaction into customer information file. Responsible for Chip and/or Cash funds while on duty.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Sells and redeems chips for Customers, Dealer, Chip Attendants and Floor Personnel as specified by policy and procedure guidelines.

Facilitate all financial transactions.

Process winner’s receipt including foreign and non-foreign tax withholding forms.

Safeguard company assets and adhere to all Cage policies and procedures.

Maintain and is held accountable for all funds entrusted to him/her on an assigned shift.

Provide prompt, friendly and courteous service to all guests in a confidential manner.

Ensures that all transactions are in compliance with Title 31.

Meet all attendance guidelines of the job and adheres to regulatory, departmental and company policies.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum one year of high volume cash handling or equivalent.  Banking experience preferred, however, candidates with related cashiering and customer service background will be considered.  High School Diploma or equivalent preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract and multiply using whole numbers.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain Gaming License.

OTHER SKILLS AND ABILITIES

Strong customer service skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to fingers, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.  The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts.  The employee is occasionally exposed to risk of electrical shock and vibration.  The noise level in the work environment is usually moderate.

Should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.  Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The team member must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.  Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Players Advantage

Players Advantage Host/Hostess

Non-Exempt

Assists new and existing Player’s Advantage Club Members with their accounts

More Information

Job Title:        Player’s Advantage Host/Hostess             Prepared By:  Human Resources

Department:  Marketing                                                  Prepared Date:  rev April 12, 2016

Reports to:     Marketing Manager                                  Approved By: 

FLSA Status: Non-Exempt                                              Approved Date: 

SUMMARY 

Promote the Players Advantage Card to increase the Marketing database and raise carded usage. Ensure satisfaction and retention by providing superior service to every guest who visits the Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.

Develops and maintains relationships with guests by following the Casino’s Mission Statement of treating our guests and each other with kindness, dignity and respect.

Utilizes the Patron Management system to enroll new members, update information and obtain Bonus Play and Food Credit balances on existing accounts.

Provides support in using the Players Advantage Card including accessing Bonus Play.

Participates in floor rotations to increase enrollments and carded percentage by promoting the benefits of using a Players Advantage Card.

Responds to radio calls for guest service on the gaming floor.

Records hourly head count and carded play figures on the Daily Shift Report.

Logs adjustments and reactivations in accordance with Company and SICS standards.

Makes Casino announcements using the public address (PA) system.

Responsible for the proper receipt and distribution of items checked into coat check.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Customer Service Experience

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

MATHEMATICAL SKILLS

Basic Math Skills

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to fingers, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.  The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts.  The employee is occasionally exposed to risk of electrical shock and vibration.  The noise level in the work environment is usually moderate.

Should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.  Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Players Advantage Lead Host/Hoste

Non-Exempt

Assists new and existing Player’s Advantage Club members with their accounts.

More Information

Job Title:        Player’s Advantage Lead                           Prepared By:  Human Resources

Department:  Marketing                                                   Prepared Date:  rev April 12, 2016

Reports to:     Marketing Manager                                   Approved By: 

FLSA Status: Non-Exempt                                              Approved Date: 

SUMMARY

The job duties would consist of those currently outlined in the Host/Hostess position with the additional duties of serving as a communication liaison between the other shifts and Management along with monitoring daily activities and work assignments at the Players Advantage Club.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.

Develops and maintains relationships with guests by following the Casino’s Mission Statement of treating our guests and each other with kindness, dignity and respect.

Ensures proper staffing levels are maintained in assigned areas.

Monitors scheduled breaks and floor rotations.

Responds and finds resolutions to questions or concerns promptly and effectively.

Performs point and Bonus Play adjustments in accordance with Company and SICS standards.

Ensures standards are met for guest service, internal and external rules, regulations, policies and procedures.

Prepares Daily Shift Report and enters information into the Marketing database.

Trains and provides support to Hosts/Hostesses.

Keeps Marketing Manager / Supervisor informed of any improprieties and/or potential problems.

SUPERVISORY RESPONSIBILITIES

This position has no Supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Minimum of six months as a players’ advantage Host/Hostess

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

MATHEMATICAL SKILLS

Basic Math Skills

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts.  The employee is occasionally exposed to risk of electrical shock and vibration.  The noise level in the work environment is usually moderate.

Should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.  Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Security

Dispatcher

Non-Exempt

Acts as a link for information to the Security department as it is communicated from guest, fellow team members and outside entities

More Information

Job Title:               Dispatch                                          Prepared By:              Security Director

Department:          Security                                         Date Issued:                April 11,2016

Reports To:           Security Supervisor                      Approved By:             Michael Gorczynski, GM

FLSA Status:         Non-Exempt                                 Approved Date:

SUMMARY

The Dispatcher acts as a link for information to the Security department as it is communicated from guest, fellow team members and outside entities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: In addition to the above, other duties may be assigned.

Reports directly to the on-duty Security Supervisor.

Responsible for the operation of security dispatch.

Scan all Security incident reports ,forward to appropriate individuals, and properly maintain files.

Dispatches Security personnel to assignments, breaks, and incidents.

Maintains the Security Department’s daily log.

Monitors and responds to telephone and radio traffic.

Will operate paging system as needed.

Must extend our culture of Friendliness and Cleanliness through Kindness, Dignity, and Respect in all telephone, radio, and other communications.

Multi-tasking of the matters and incidents that happen through out the shift.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

No experience necessary

LANGUAGE SKILLS

Ability to communicate effectively in the English language.

MATHEMATICAL SKILLS

Basic Math skills

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in unpredictable situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain a gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be able to sit for an extended period of time.  Must be able to lift 25 pounds..

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Security Officer

Non-Exempt

Ensures the safety and protection of the guests, fellow team members, property, and assets of Casino San Pablo.

More Information

Job Title:               Officer                                              Prepared By:             Security Director

Department:          Security                                         Date Issued/Revised:  4-7-16

Reports To:           Security Supervisor                      Approved By:             Michael Gorczynskil, GM

FLSA Status:        Non-Exempt                                  Approved Date:

SUMMARY

Ensures the safety and protection of the guests, fellow team members, property, and assets of Casino San Pablo.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provides security and protection for customers, casino assets, and other team members

Prepares detailed reports on incidents occurring on casino property.

Provides interior observations during cash removals and deliveries to casino property.

React promptly and effectively to any disturbances at any location on casino property as required or directed.

Observe, report, and react to any individual suspected of conducting illegal activity.

Administer first aid and assist injured customers and team members of the casino.

Responds to the direction of a Security Supervisors and/or upper management.

Conducts or observes removal, replacement and securing of boxes containing cash, or redeemable tokens and tickets from gaming tables and machines.

Read and understand all Duty Sheets, Department Manual, Company Team Member Handbook, and other material as presented. Any questions, suggestions, and constructive ideas should be expressed in briefing or to a Security Supervisor or above in a one on one format.

All of the Security Team must understand and embrace superior guest service in our culture of Friendliness & Cleanliness embodied in the commitment to Kindness, Dignity, and Respect for everyone we deal with.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

No experience required

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Basic math skills

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License, CPR, First Aid, AED, Verbal Judo, Laws of Arrest.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and/or walk. Must be able to lift between 40 – 80 pounds deadweight.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Security Supervisor

Exempt

Supervises Security personnel assigned to a particular eight-hour shift

More Information

Job Title:               Security Supervisor                                   Prepared By:              Security Director                

Department:          Security                                                     Date Issued:                April 12, 2016

Reports To:           Manager & Director of Security            Approved By:             Michael Goryczynski, GM

FLSA Status:         Non-Exempt                                              Approved Date:         

SUMMARY

Supervises Security personnel assigned to a particular eight-hour shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supervise, Train, and evaluate the assigned Security staff.

Assist in the planning and supervision of on-the-job training.

Review reports to make sure that they are accurate, complete, and thorough

Recommend disciplinary action when appropriate.

Satisfactorily complete all training and classes assigned.

Verify and approve all arrests.

Respond to all alarms and other emergencies on Casino San Pablo property.

Maintain knowledge of and adhere to policies, procedures, laws, standards, and regulatory requirements that are in the MICS, SICS, Company Team Member Handbook, Department Manual, Duty Sheets, Green Book, Laws/Penal Codes, Key Control Policy, Title 31, and  other documentation that is presented and distributed.

Must be committed to and exemplify our culture of Friendliness and Cleanliness through Kindness, Dignity, and Respect.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A basic working knowledge of all the aspects and operations conducted at San Pablo Lytton Casino.

SUPERVISORY RESPONSIBILITIES

Security personnel assigned to a particular eight-hour shift.

EDUCATION and/or EXPERIENCE

Prior security or law enforcement experience

LANGUAGE SKILLS

Ability to communicate effectively in the English language. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients and the general public.

MATHEMATICAL SKILLS

Basic Math skills

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License, CPR, First Aid, AED, Verbal Judo, Laws of Arrest, Workplace Harassment.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear.  The employee must frequently lift and/or move up to 50 pounds.  The employee oversees and takes part in law enforcement type tactical training which involves physical exchanges with other trainees including but not limited to handcuffing, being handcuffed, detaining, being detained and other physical exorcises.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually loud.

Should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.  Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Facilities

Facilities Worker

Non-Exempt

Performs general maintenance duties as directed

More Information

Job Title:               Facilities Worker                                       Prepared By:              Human Resources

Department:          Facilities                                                    Prepared Date:           rev April 20, 2016

Reports To:           Facilities Supervisor                                  Approved By:            

FLSA:                    Non-Exempt                                              Approved Date:         

SUMMARY

Performs general maintenance and janitorial duties as directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist in troubleshooting electrical, mechanical and plumbing problems.

Completes work, including carpet repair, painting, furniture repair and kitchen repair.

Installs new layouts for all gaming tables as directed.

Re-lamp throughout property as necessary.

Performs regular maintenance duties as assigned, such as carpentry, electrical, carpet repair, plumbing and mechanical.

Operates hand and power tools, steam cleaning and carpet cleaning equipment.

Landscaping and office moves as necessary.

Maintain grounds, including parking lot, and landscape areas.

Must be able to operate scissor lift, forklift and other equipment.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

Preferred two years building maintenance experience with emphasis on a particular trade. On the job training will be provided.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The team member must frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Housekeeping

Housekeeper

Non-Exempt

Performs general cleaning duties as directed

More Information

Job Title:        Housekeeper                                                    Prepared By:              Human Resources

Department:   Housekeeping                                                  Prepared Date:           rev Oct 18, 2011

Reports To:    Housekeeping Supervisor                                Approved By:            

FLSA:             Non-Exempt                                                    Approved Date:         

SUMMARY

Performs general cleaning duties as directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Cleans floors, walls, furniture, fixtures, gaming equipment, restrooms and all related fixtures.

Cleans all offices.

Completes deep cleaning assigned projects.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

Previous Housekeeping experience in a public setting is desired.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain a Gaming License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the team member is regularly required to walk.  The team member must frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually loud.  Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now

Surveillance

Surveillance Agent

Non-Exempt

Observes, investigates, and reports on all activities on, in, or around the property of the Casino

More Information

Job Title:               Surveillance Agent                                    Prepared By:              Security Manager

Department:          Surveillance                                              Date Issued/Revised:  May 2005

Reports To:           Surveillance Supervisor                           Approved By:             Kathi Hamel, GM

FLSA Status:        Non-Exempt                                              Approved Date:

SUMMARY

The Surveillance operator observes all activities within the perimeter of the Casino San Pablo property. He/she documents all activities on videotape and maintains the safety and security of those tapes and other records in the manner set forth in the Casino San Pablo Security and Surveillance Department Policy and Procedures Manual.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Operation and maintenance of all surveillance equipment.
  • Maintains video documentation of all events involving persons, equipment and property of the Casino San Pablo.
  • Perform tape reviews for authorized parties.
  • Periodically changes, rewinds and properly stores surveillance videotapes.
  • Positions the surveillance cameras to cover the areas that need observation for either immediate visual study or to cover areas that need to be taped for future observation.
  • Scans the rails, playing areas, restaurant, exits and entrance and outside areas for inappropriate behavior of customers and team members.
  • Reports all discrepancies to the appropriate persons, via appropriate documentation.
  • Documents all reportable offenses as thoroughly as is possible on videotape.
  • In addition to the above, other duties may be assigned.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Surveillance Operators are held to the highest standards of conduct. They must be honest, dependable, and punctual. They must have strong powers of observation and excellent recall. The Casino San Pablo Surveillance team shall be above reproach and will, at all times, whether on duty or off duty, maintain an irrefutable sense of integrity. They will never engage in any activity that will bring discredit to the owners, management or other team members of Casino San Pablo.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities. 

EDUCATION and/or EXPERIENCE

High school diploma or equivalent preferred. No previous experience in the surveillance field or electronics required.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in unpredictable situations.

CERTIFICATES, LICENSES, REGISTRATION

Must have valid California Driver License. Must be able to obtain a gaming license

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit. The team member must occasionally lift and/or move more than 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Every precaution must be taken when plugging or unplugging, cleaning and/or repairing electrical or electronic equipment (video equipment). Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level.   Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

Apply Now



Contact Recruiter or Submit Application

Scroll to top