Job Title:        Player’s Advantage Club Hostess – Part time position  

Department:  Marketing                                                 

Reports to:     Marketing Manager                                 

FLSA Status: Non-Exempt                                            

SUMMARY

 Develop rapport by providing the highest level of guest service possible. Encourage the use of the Players Advantage card to expand the Marketing database.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.

Develops and maintains relationships with guests by following the Casino’s Mission Statement of treating our guests and each other with kindness, dignity and respect.

Utilizes the Patron Management system to enroll new members, update information and obtain Bonus Play and Food Credit balances on existing accounts.

Provides support in using the Players Advantage Card including accessing Bonus Play.

Increases enrollments and carded percentage by promoting the benefits of using a Players Advantage Card.

Logs adjustments and reactivations in accordance with Company and SICS standards.

Responsible for the proper receipt and distribution of items checked into coat check.

Allows a flexible work schedule dependent on business needs.

Issues Bonus Play for jackpots won on the gaming floor.

Responds to radio calls for guest service on the gaming floor.

Makes Casino announcements using the public address (PA) system.

SUPERVISORY RESPONSIBILITIES

 This position has no supervisory responsibilities.

QUALIFICATIONS

 To perform this job successfully, an individual must be able to perform each essential duty satisfactory.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Six months related experience.

 LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.  In addition, bilingual skills are preferred.

 MATHEMATICAL SKILLS

Basic math skills

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  Ability to judge when customers should receive complementary items from the Casino to resolve or reward certain behavior.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts.  The employee is occasionally exposed to risk of electrical shock and vibration.  The noise level in the work environment is usually moderate.

Should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.  Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

Job Title:               Officer – Part Time

Department:          Security

Reports To:           Security Supervisor

SUMMARY

Ensures the safety and protection of the guests, fellow team members, property, and assets of Casino San Pablo.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provides security and protection for customers, casino assets, and other team members

Prepares detailed reports on incidents occurring on casino property.

Provides interior observations during cash removals and deliveries to casino property.

React promptly and effectively to any disturbances at any location on casino property as required or directed.

Observe, report, and react to any individual suspected of conducting illegal activity.

Administer first aid and assist injured customers and team members of the casino.

Responds to the direction of a Security Supervisors and/or upper management.

Conducts or observes removal, replacement and securing of boxes containing cash, or redeemable tokens and tickets from gaming tables and machines.

Read and understand all Duty Sheets, Department Manual, Company Team Member Handbook, and other material as presented. Any questions, suggestions, and constructive ideas should be expressed in briefing or to a Security Supervisor or above in a one on one format.

All of the Security Team must understand and embrace superior guest service in our culture of Friendliness & Cleanliness embodied in the commitment to Kindness, Dignity, and Respect for everyone we deal with.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

No experience required

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Basic math skills

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License, CPR, First Aid, AED, Verbal Judo, Laws of Arrest.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or walk. Must be able to lift between 40 – 80 pounds deadweight.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating and smoking for long periods of time.

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